At RefurbMart, we aim to provide reliable refurbished laptops and a transparent customer experience. Please review our warranty, return, refund, and cancellation policies before placing your order.

1. Warranty Coverage

• All RefurbMart-certified refurbished laptops come with a 6-month warranty, depending on the product.
• The warranty covers technical and service-related issues only.

The warranty does not cover:

• Physical damage
• Liquid damage
• Accidental damage
• Damage caused by misuse or mishandling

2. Mandatory Unboxing Video 📹

Important: To ensure a smooth return or replacement process, customers must record a clear video while unboxing their order.

The video must clearly show:

1. The sealed package before opening
2. The process of opening the box
3. The product's condition and all included accessories

If the product arrives damaged, broken, defective, or incorrect, please share the unboxing video within 24 hours of delivery.

Important Notice: As per RefurbMart's policy, claims involving damage, missing items, or incorrect products require an unboxing video. Applicable consumer rights are not affected by this requirement.

3. Return Eligibility (Within 7 Days)

You may request a return or replacement within 7 days of delivery if:

• The device arrives damaged.
• The device is defective.
• The wrong product is delivered.
• The device does not function properly upon arrival.

All requests are subject to product inspection and the applicable return conditions.

4. Change of Mind or Not Satisfied with the Device

If you wish to return a device because it does not meet your expectations, the following conditions apply:

• The return request must be submitted within 7 days of delivery.
• The device must be unused, except for basic testing.
• The device must be returned in its original condition.
• The original box, invoice, charger, and all accessories must be included.

Restocking Fee: A 10% restocking fee will apply to eligible change-of-mind returns, subject to applicable law.

5. Conditions Required for All Returns

To qualify for a return or refund, the device must meet the following conditions:

• The device must be unused, apart from basic testing.
• The original packaging and box must be included.
• The original invoice must be provided.
• The charger and all supplied accessories must be included.
• The physical condition must match the condition at the time of delivery.

Devices showing signs of damage, misuse, or tampering after delivery may not qualify for a return, subject to applicable consumer protection laws.

6. Return Process

A. Return at the RefurbMart Office

• Contact customer support within 7 days of delivery.
• Arrange a visit to the RefurbMart office or facility.
• Bring the original invoice and all supplied accessories.

B. Courier Return or Pickup

• Pickup may be arranged if courier service is available in your area.
• Return shipping charges may be borne by the customer, depending on the reason for the return and applicable law.
• A 10% restocking fee applies to eligible change-of-mind returns, subject to applicable law.
• Where applicable, the courier airway bill or pickup receipt will be shared as proof of collection.

7. Refund Process

Refunds are processed after the technical team inspects the returned device and verifies its condition, accessories, and invoice, where applicable.

Refund Timeline

• Refund initiation: Within 7 working days after inspection and approval.
• Refund credit: Generally within 7–15 working days after initiation, depending on the bank or payment provider.

Mode of Refund

• Bank transfer or UPI is preferred.
• Refunds will generally be issued to the original customer named on the invoice or through the original payment method, as applicable.

8. Full Refund Cases

A 100% refund may be provided when:

• The product arrives damaged.
• The device is defective upon arrival.
• The wrong item is delivered.
• A suitable replacement is not possible.

Refund eligibility will be assessed based on the reported issue, verification, and applicable consumer protection laws.

9. Items or Situations Not Eligible for Return

Returns may be declined under the following circumstances, where permitted by applicable law:

• Physical or liquid damage caused after delivery.
• Use beyond basic testing for a change-of-mind return.
• Missing accessories or invoice, where required.
• Evidence of unauthorized tampering or damage caused by misuse.

These conditions do not exclude remedies available under applicable law for defective, misrepresented, or incorrectly delivered products.

10. Order Cancellation Policy

RefurbMart may cancel an order in circumstances such as:

• The product is out of stock.
• The delivery location is not serviceable.
• The shipping address is incorrect or incomplete and cannot be verified.
• Payment cannot be verified or processed.

If payment has already been received, the applicable amount will be refunded in accordance with the refund process and applicable law.

11. Need Help? Contact RefurbMart

If you experience any issue with your device, please contact us within 48 hours of delivery and share relevant photos or videos to help us assess the issue promptly.

RefurbMart — Fair. Transparent. Hassle-Free.